Frequently Asked Questions

Enrollment

Who can enroll in the academy courses? Are there any prerequisites?

RMA courses are designed for professionals actively working inside or governing mining companies. Anyone in the mining industry or value chain with an interest in expanding their knowledge and developing practical skills can enroll. Our courses cater to learners from those new to ESG, intermediate learners to sustainability professionals looking to upskill. Some courses may have prerequisites or target certain professional profiles, to ensure we can offer the most relevant content. We clearly indicate target learners in the course description and may request a brief application before enrolment. If you are unsure if our courses are for you, please get in touch today to inquire!

Can I sign up for only one or two modules?
Although you can’t sign up only for parts of a given course, we do offer distinct learning options with Essentials Courses, Spotlight Courses, and Comprehensive Courses that give you the opportunity to dive briefly into distinct topics, if a more fulsome offering doesn’t suit your schedule.
How do I keep track of future courses I'm interested in?
If you’re interested in a cohort course that is not currently offered, you can add yourself to a waiting list. Once the course is ready, you will be notified and can enrol at that time.

Taking a Course

How are the courses structured?
Courses are conducted online, with longer courses structured into modules and lessons and shorter courses consisting of a set of lessons. Our courses include video lectures, curated reading materials, interactive quizzes, assignments. and tailored tools. Some courses also offer optional live sessions with instructors.
Do I need any specific software or hardware to access the courses?
All you need is a computer, tablet, or smartphone with a reliable browser, audio functionality, and a stable internet connection capable of streaming video.
How long does it take to complete a course?
Duration will vary depending on the course chosen and your individual pace. Courses have a range of activities, recommended readings and external resources you can consult. Typically, a course can be completed in a matter of days or weeks. This information is posted on each distinct course page at the time of sign up.
Can I learn at my own pace?
Absolutely! Our courses are designed to be self-paced, allowing you the flexibility to learn whenever and wherever you want. Our cohort courses also offer optional live sessions with instructors and we encourage you to work through the course in line with the weekly modules, to ensure you get the most out of those sessions.
What if I have questions or need assistance during the course?

Our support team is available to assist you via email.

What is your cancellation and refund policy?
For courses with a specific start date, you can receive a full refund for the course if you cancel your enrollment prior to the release of course materials. For self-paced, on-demand courses, you cannot cancel the course after you log in to the course. If you determine you are unable to complete the course before 25% of the course time has passed, but remain interested, we can defer your enrolment to a future iteration of the course offering. In limited cases, refunds and credits may also be offered. Please refer to our Terms of Service for details or get in touch.

Course Completion

Do I get a certificate upon course completion?
Yes, once you successfully complete a course and any associated assessments, you will receive a digital certificate of completion. For many industry bodies in specific disciplines, you can put this towards your annual professional development credit requirements; inquire with them directly if your chosen course meets their requirements. We are also working towards official accreditation of our courses and programs.
How long will I have access to the course materials?
You will have access to the course materials for a fixed number of weeks after your enrolment (for self-paced courses) or a fixed number of weeks after your course completion (for cohort courses). This allows you to revisit content even after course completion. The specific timeline for your course will be shared in your course materials. Although videos may not be downloaded, you may save supporting materials for future reference.

Accreditation

Are RMA courses accredited?

Not yet, but we are working towards official accreditation of our courses and programs. We would like to hear from you if there are specific industry or professional associations or certification programs whose professional development requirements you are looking to meet with our courses. Please get in touch to help us tailor our offering and accreditation.

Special Pricing

Can my company get enterprise rates for a group of employees?

Yes, we offer special enterprise rates if a large number of your employees are looking to participate in a course. Please get in touch today to share a bit about your needs, and we’ll be happy to try to help!

Do you offer any discounts or bursaries?

For each course, we make a limited number of discounted spots available for participants who are from and based in countries that are on the current United Nations list of Least Developed Countries and/or on the current World Bank’s list of low-income countries and whose learning is not sponsored by their employer. If this applies to you, please get in touch before you enroll and identify the course and cohort you intend to enroll in.

Alternative Course Options

Do you offer any in-person learning options?

Yes, the academy was built to scale our in-person training offerings in the mining industry! We wish we could be everywhere, but are unable to meet all requests for in-person offerings. This said, we definitely still enjoy in-person training which we offer with the team at Sympact Advisory. Please get in touch today to share a bit about your needs, and we’ll be happy to try to help!

Do you provide any custom courses or licensing for in-house company teams?

Yes, we can customize course offerings and access to an extent. Please get in touch today to share a bit about your needs, and we’ll be happy to try to help!

Feedback

Can I request or suggest a course?

Yes! While we can’t guarantee every topic will be turned into a course, we always welcome suggestions for new courses, especially if there is a clear need and interest within the industry. Please get in touch today and we’ll be happy to try to help!

Instructors

Can I teach a course on the RMA platform?

We regularly update our market studies to identify the most in-demand responsible mining topics that RMA can develop offerings for. If you’re an established expert in a particular mining-related field with a strong training or facilitation track record and are interested in becoming an instructor, please get in touch!

If you have any other questions or need further information, feel free to contact our support team here. We’re here to help!